Generally, we book around three to four weeks in advance for our NHS appointments, its extremely important that you attend your booked appointment, you must give the practice 24 hours notice if you are unable to keep your appointment. This allows us to release the appointments to patients who may be waiting for an emergency.
We would like to politely remind all of our NHS patients that if three appointments are missed or a 24 hour cancellation notice is not given there is a possibility that we will not be able to offer you NHS treatment in the future, as per the NHS guidelines and our practice policy.
For our private patients, a £20 failure to attend fee will be charged automatically for missed private appointments, including hygiene appointments.
Any new patients or re -registering patients who fail to attend their first registration appointment or fail to give a 24 hours notice of a cancellation, will be unable to be seen again at the practice.
For private treatment we may request a deposit of the treatment before booking usually around 50% or a proportion of the treatment cost. This deposit will go towards your treatment.
However, if you fail to notify us of cancellation, cancel within 24 hours without valid reason or you are too late and cannot be seen by the dentist or the hygienist we will take the deposit to cover costs of wasted chair time.
For specialist appointments (such as implants) the deposit required may vary from specialist to specialist, dependent on the stage of the treatment and type of appointment. Full details will be given throughout the treatment plans. see implant pricing guidance.
We have seen an increase in patients failing to attend their private appointments, in September 2023 983 hours of surgery time was wasted. Therefore we have enforced a deposit scheme into the practice to try and reduce this number.